News & Alerts

 

Attention Valued Mt. McKinley Bank Customers:

You may have recently heard about a hacker that gained access to more than 100 million Capital One customer accounts and credit card applications. Although only Capital One customers are impacted by this breach, we consider this the perfect opportunity to remind everyone of how stolen cardholder information is used to commit fraud.

 

  • A text alert from us, warning of suspicious activity on your card will NEVER include a link to be clicked. Never click on a link in a text message that is supposedly from us. A valid notification will provide information about the suspect transaction and ask the cardholder to reply to the text message with answers such as ‘yes’, ‘no’, ‘help’, or ‘stop’. It will never include a link.

  • A text alert from us will always be from a 5-digit number and NOT a 10-digit number resembling a phone number. Text caller IDs will be 20733 or 37268.

  • A phone call from our institution’s automated dialer will only include a request for your zip code, and no other personal information, unless you confirm that a transaction is fraudulent. Only then will you be transferred to an agent who will ask questions to confirm that you are the actual cardholder before going through your transactions with you. If at any point you are uncertain about questions being asked or the call itself, hang up and call us directly at 907-452-1751. If a call is received by the cardholder, claiming to be our call center and asking to verify transactions, no information should have to be provided by the cardholder other than their zip code, and a ‘yes’ or ‘no’ to the transaction provided.

  • We will NEVER ask you for your PIN or the 3-digit security code on the back of your card. Don’t give them out to anyone who calls you, no matter what they say. Hang up and call us directly. Fraudsters will often ask cardholders to verify fake transactions. When the cardholder says no, they did not perform those transactions, the fraudster then says that their card will be blocked, a new card will be issued, and that they need the card’s PIN to put it on the new card. Many people believe this and provide their PIN. The 3-digit CV2 code on the back of the card will allow a fraudster to conduct card-not-present transactions.

  • Regularly check your account online to see if there are any suspicious transactions that have occurred, but especially if you are unsure about a call or text message you’ve received. If anything looks amiss, call us directly for assistance.

  • If you have received a voice- or a text-message from us and are unsure about responding to it, call us directly for assistance. If you have any questions about fraud, or tools such as Card Valet, which can assist with fraud protection, please contact us.  We would be happy to help you.  

Recent News

New ATM

The Main Office now has a drive-up ATM. Located on the east side of our building, this is a convenient way to get cash. Drive by and check it out! This will limit the hours of the old ATM on 3rd Ave. as the new drive-up ATM will be 24x7.

Bank Ratings

Mt. McKinley Bank is rated “A-” by Weissratings.com ratings. In addition, Mt. McKinley Bank is rated 5 Star by Bauer Financial. 5 Star is defined as superior. Both of these ratings are due to Mt. McKinley Banks' excellent financial strength.

Fraud Alerts

Customer Security

Please be aware that Mt. McKinley Bank will never call and ask you for your personal information. Mt. McKinley Bank does not need to verify information about your accounts by phone, we ALREADY have the information we need on file. DO NOT give out your account numbers or Debit/Credit card numbers unless you have called the bank directly.

Internet Security

Mt. McKinley Bank will never request personal information from you via e-mail. You should be suspicious of any e-mail that requests this type of information. If you decide to contact Mt. McKinley Bank via our contact section, please do not submit critical personal information such as your Social Security number or account number in the e-mail. Your name and phone number with your question or problem will suffice. We will contact you via telephone to answer your questions as soon as possible.

With regards to the Heartbleed OpenSSL vulnerability, Mt. McKinley Bank has verified that none of our banking systems have been compromised and steps have been completed to ensure this vulnerability will not affect our systems in the future. As always, continue to monitor your accounts and promptly report suspicious activity. In keeping with sound security practices now would be a good time to change your password if you have not done so recently. For better security remember to use more complicated passwords not normally found in a dictionary. Examples of more complicated passwords: Mp#3tWz? and bV*12u!c.

Fraudulent Text Message Alert

Mt. McKinley Bank has received reports of fraudulent text messages claiming that the recipient’s debit card is locked. The text message instructs users to call the phone number provided or to input their debit card number. This text message is fraudulent. If you receive a message like this via text, email or phone, do not respond to it or click on any links. If you have any questions please contact Mt. McKinley Bank at 907-452-1751.