Frequently Asked Questions

General Questions
Account and Deposit Questions
Consumer Loan Questions
NetLink Online Banking Questions

 

General Questions

Who owns Mt. McKinley Bank?
Our depositors do! Mt. McKinley Bank is a state chartered mutual bank. We have no shareholders so our profits, after covering normal bank operations, are put right back into the bank and in turn that value is passed on to our customers. More information about our history and formation can be found here.

Are you guys hiring?
Positions come available from time to time at Mt. McKinley Bank. Available positions are listed in our Employment section as well as other information regarding applications.

Why can't I see the financial calculators?
You may need to download and install the free Java Plugin for your web browser.

What are your weekend hours?
All branches are open Saturday, 10am to 3pm except for the Northeast Branch (by WalMart), which is open Saturdays from 11:30am to 4:30pm and the North Pole Branch which is closed. All branches are closed on Sundays.

What is your "bank code" for filling out an Alaska PFD form?
The code for Mt. McKinley Bank on the Alaska PDF form is BT.

Account/Deposit Questions

What If I don’t want to receive paper statements in the mail?
Give us a call at (907) 452-1751 or toll free at (888) 515-1774 and we will take care of your request. You may also make your request in writing. FAX to (907) 456-5982 or mail to:
Mt. McKinley Bank
P.O. Box 73880
Fairbanks, AK  99707

How do I apply for a new account?
You may visit one of our five locations and a New Accounts representative will be happy to help you. You may also fill out our application (Adobe Acrobat Reader required) and bring it in with you or mail it with your opening deposit.

What’s an account number and where can I find it?
Your account number is a 10 digit number assigned to your account. This number is 10 digits long regardless of whether the account is checking or savings. Your account number can be found in the following places:

  • Upper right-hand corner of your bank statement. Referred to as your “Statement Number”
  • If you have a checking account, the number can be found on the bottom of your check, to the right of the routing number (325271268).

What account number do I use for ACH?
See above. Just drop the two leading zeros off the front of the regular account number.

How do I sign-up for Online banking?
Click the Login button on the main NetLink page. A sign-up link will prompt you for some basic information. Once you submit this information, we will verify its accuracy. In about a week you will receive staggered mailings to the address that we have on file containing your user ID and temporary password.

How do I change my mailing address?
A change of address form can be completed at any of our five locations. You may also contact us by phone at (907) 452-1751 or toll free at (888) 515-1774. In addition, you may also fax changes to (907) 456-5982. We prefer to have people call, visit us or fill out forms because it provides us with measures to guard your accounts against fraud. Calling provides us an opportunity to challenge various aspects of your account, providing us with fairly foolproof methods of determining who has the proper permissions on the account to make address changes.

I lost my VISA debit card. What do I do?
Please notify Mt. McKinley Bank as soon as possible at (907) 452-1751 or toll free at (888) 515-1774. If after hours, please leave us a detailed message so we can help you at our first opportunity.  In addition, you should also contact VISA at (800) 554-8969 or outside the US at (973) 682-2652.

Consumer Loan Questions

Is there a penalty for early pay off on Consumer loans?
No, there is never an early pay off fee on Consumer and Consumer Real Estate loans. However, you should always contact the Mt. McKinley Bank Loan Servicing department to verify an accurate payoff amount.

Are automatic payments available on my Consumer loan?
Yes, we can set up auto pay from any financial institution. Just complete the Automatic Transfer Authorization form found here. Submit this form and a voided check to:

Mt. McKinley Bank
Loan Servicing Dept.
P.O. Box 73880
Fairbanks, AK  99707